​What is 821 Tennis?

• 821 Tennis is a modern tennis and lifestyle company offering a range of tennis classes, leagues, and events for players of all levels. Our focus is on creating a community-driven environment that promotes both tennis skill development and overall wellness.

What memberships do you offer?

• We offer four tiers of membership to suit different levels of commitment and benefits:

  • Platinum Member: Unlimited classes, 50% off events, 30% off Clubhouse products, 3 guest passes monthly.

  • Elite Member: 12 classes/month, 20% off events, 20% off Clubhouse products, 2 guest passes monthly.

  • Gold Member: 10 classes/month, 15% off events, 15% off Clubhouse products, 1 guest pass monthly.

  • Silver Member: 6 classes/month, 10% off events, 10% off Clubhouse products, 1 guest pass monthly.

How do I sign up for a membership?

• You can sign up for a membership through our website. Simply choose the membership tier that suits you, complete the signup process, and start enjoying your benefits immediately.

What happens if I miss a class?

• We understand things come up! If you need to cancel, please do so at least 12 hours before the class. Late cancellations may result in a forfeited class. We do not offer refunds for missed classes but will credit and accommodate rescheduling when possible.

Can I cancel my membership?

• Yes, you can cancel your membership by providing us with 30 days' written notice before the next billing cycle. All memberships require a 3-month minimum contract, and no refunds will be issued for early cancellation.

What happens if 821 Tennis cancels a class or event?

• In the event that we need to cancel a class or event, you will receive either a credit for a future class or the option to join a replacement class, depending on availability.

Can I upgrade my membership?

• Yes! You can upgrade your membership at any time. Simply reach out to us via email or through your online account, and we will assist you with the upgrade process. (info@821tennis.com)

What is the difference between the Challenger’s League and the membership program?

• The Challenger’s League focuses on match play, league competition, with specific fitness & wellness offerings included like cold plunges and workshops. Our membership program provides regular classes, discounts on events and products, guest passes, and more, without the competitive league structure.

What do I need to bring to class?

• Please bring your own tennis racket, water bottle, and appropriate tennis attire, including tennis shoes. We recommend dressing comfortably and checking the weather ahead of time for any outdoor classes.

What is the Clubhouse?

• The Clubhouse is our online storefront where you can purchase 821 Tennis branded apparel, accessories, and tennis gear. Members receive discounts on all products depending on their membership level.

Can I bring a guest to a class or event?

• Yes! All membership tiers include guest passes. The number of passes depends on your membership level. You can invite a friend to join you for a class or event, making your experience more social and fun.

Do you offer private lessons?

• Yes, we offer private tennis lessons in addition to our group classes. Private lessons are not included in memberships as off now.

What if I want to attend more classes than my membership allows?

• If you use up your allotted classes for the month, you can purchase additional à la carte classes at a discounted rate or consider upgrading your membership to one with more included classes.

Do my unused classes roll over to the next month?

• Yes, unused classes can be roll over to the next month, however, it is not automatic. If needing to rollover credits, please email info@821tennis.com and we can rollover the requested un-used credits as needed. We encourage members to book and attend all their classes to get the full value of their membership.

How do I access my member benefits and discounts?

• Your member benefits, including class bookings and discounts, are accessible through your 821 Tennis account. Simply log in to your account and select the benefit or discount you wish to use during checkout. If having issues or unsure, then please reach out to our team to best assist. (info@821tennis.com)

How do I book a class?

• Classes can be booked through our website. Once you're logged into your account, you can select the class you want, view available times, and reserve your spot.

Do you offer family or couple memberships?

• At the moment, we do not offer family or couple-specific memberships, but members are welcome to use their guest passes to bring family or friends to classes.

What kind of events do you host?

• We host a variety of events including tennis clinics, match play sessions, social mixers, and wellness-focused workshops. Members receive discounts on these events depending on their membership tier.

Can I freeze my membership?

• Yes, you can request to freeze your membership for a up to 1 month at a time and a maximum of 3 total months for the year. During this period, billing will pause, and you will not have access to membership benefits.

How can I contact 821 Tennis?

• You can reach out to us via email at info@821tennis.comor through the contact form on our website. We’re always happy to help with any questions or concerns!